General Terms and Conditions

Dear visitors of the website www.c-level.cz you have just arrived at the page with the general terms and conditions for the sale of participation in online and offline events, our eBooks, online courses, and educational events. You have probably already read the details of your chosen online/offline event, product, or educational event on the www.c-level.cz website (the “Website” or “Web Interface”). These Terms and Conditions (abbreviated as “T&C”) contain the information you need to have before you click the order button. Therefore, please read them carefully. This is because before you complete your order, you also tick the “I agree to the Terms and Conditions” box, which means that you accept the Terms and Conditions without reservation, that you have read them properly and that you acknowledge that the rights and obligations between you and our company are governed by these Terms and Conditions.

When do the T&Cs apply and how do they relate to the contract?

The T&Cs apply to your ordering of offline and online meetings, workshops, seminars, courses, educational stays (hereinafter referred to as “Organized Events”) and to the sale of eBooks and online courses (hereinafter referred to as “Products”) via the web interface. The GTC also sets out further conditions for the implementation of the events. The actual purchase of the Products and ordering of the Organized Events and the process of concluding the contract is described below. The GTC are a document that forms an integral part of the contract concluded between us. Should there be provisions in the contract that differ from the text of the GTC, the provisions in the contract shall prevail. The contract you enter with us is concluded in the Czech language, archived in electronic form and is not accessible to third parties. The contract includes your order (completed order form on the web interface), its acceptance by us and these GTC.

I. Basic information about us

Podnikatelský klub Empiria21 s.r.o.
ID: 03508366
Registered office: Hlavní 1539, Jesenice, 252 42
Company registered at the Municipal Court in Prague, C 232396
DIC: CZ03508366
Contact e-mail: lucie.libovicka@empiria21.cz
Contact phone: 603 477 211

The address for delivery is the same as the registered office address. We are available at the above e-mail address for routine communication and for any complaints and complaints. In the following, we are referred to as “Provider”.

II. Important terms to make it clear what is being referred to here

Who is the customer?

The Customer is the person who, via the web interface, enters a contract with us (as the Provider) based on which:

digital content in the form of products (eBooks, online courses) will be made available by the Provider to the Customer for their use, or
the Customer orders participation in an event organized by the Provider (offline and online meeting, workshop, seminar, course, training course according to the Provider’s current offer); and undertakes to pay the agreed price to the Provider for this (hereinafter referred to as the “Contract”).

Although we assume that the typical Customer who orders products or organizes an event will be a consumer, the Customer can of course also be an entrepreneur (an entrepreneurial natural person – self-employed or a legal person, e.g. a limited liability company or a joint stock company).

Who is a consumer?

According to the law, a consumer is a natural person who concludes a contract outside the scope of his/her business activity or outside the scope of his/her independent exercise of profession. If you are a natural person and you include your business registration number in your order, we will assume that you are entering into the Contract as a business and not as a consumer.

What is a consumer contract?

It is a Contract in which a consumer acts as the Customer. In many cases, consumers are given special protection and rights. If a right applies only to the Consumer, this is explicitly stated in the GTC (i.e. “Consumer” instead of “Customer”).

What is a distance contract?

It is a Contract that is concluded by REMOTE COMMUNICATION MEANS, i.e. it is concluded without having to meet in person, as we use a web interface to conclude it. The costs associated with the use of the means of distance communication (in particular the cost of the internet connection and any telephone calls) are borne by you as the Customer and do not differ from the normal rate charged by your operator or internet service provider.

What legal provisions govern the contractual relationship between us?

These are the applicable legal regulations, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “CC”) and, in cases where the Customer is a consumer, Act No. 634/1992 Coll., on Consumer Protection.

III. How to place an order and conclude a contract?

1. As a Customer, you order products and events via the web interface, i.e. via the ordering system on the website, by filling in the order form located there.

2. DESCRIPTION OF PRODUCTS AND EVENTS: on the web interface you will find a detailed description of the events and products organized, their features, their content, information on who they are intended for and what benefits you can expect from them. The web interface also includes testimonials from clients who have purchased products before you. The presentation of products and events on the web interface is informative. As a Provider, we are not obliged to conclude a contract with you regarding the products and events (the provisions of § 1732 (2) CC do not apply).

3. ORDERING OF PRODUCTS and ORDERED EVENTS (with the date of the event already indicated on the web interface): For ordering a product or an organized event via the web interface, the order/reservation form is used, in which you fill in your contact details (name, surname, address, e-mail, in the case of an order for a legal entity also details of the legal entity, registration number, VAT number), information about the ordered product (by placing the ordered product in the “basket” of the web interface), in the case of an order for an organized event, you select the specific event, if it is not already directly indicated in the form, and you select the method of payment.

Before submitting the order, you can check and change the data entered in the order form and, if necessary, correct any errors or discrepancies. You can submit your order by clicking on the order button marked “Order with payment obligation” below the order.

We will consider the information provided in the order form to be correct. The validity of the order is subject to the completion of all mandatory data in the order form and your confirmation that you have read these GTC and the privacy policy.

We will inform you of the acceptance of the order made via the order form on the web interface by e-mail sent to your e-mail address indicated in the order, including (as an attachment) the invoice or payment details for the product in another form and these GTC.

If the subject of the Contract is the making available of products, the Contract is concluded by delivery of this order confirmation to your electronic address indicated in the order. In case you wish to have the Products made available to you immediately after the conclusion of the Contract and payment of the price of the Products, you must also agree in the order form that the Products will be made available to you within the withdrawal period pursuant to Section 1829 of the Civil Code.

If the subject of the Contract is an event, the Contract is only concluded when the full price of the event is paid by you, unless otherwise expressly stated.

If we are unable to fulfil any of the requirements stated in the order, we will send you an amended offer of products or events to your e-mail address. The amended offer shall be deemed to be a new draft Contract and the Contract shall be concluded in such a case by your confirmation of acceptance of such offer to our electronic address set out in these GTC.

Your order is considered binding by us. Any changes to the concluded Contract (including cancellation of the order) are only possible by agreement between us. Until the conclusion of the Contract, you may cancel your order by email sent to our email address set out in these GTC.

If in doubt, we may contact you to verify the authenticity of the order and if we are unable to verify the authenticity of the order, it shall be deemed that the order was not placed at all, and we shall no longer deal with such order.

You can order products and events via the web interface 24 hours a day, 7 days a week. Please note, however, that in exceptional circumstances, the website may be temporarily unavailable due to necessary maintenance of the website or due to circumstances for which we are not responsible, such as internet connection failures, etc.

IV. What about the price and how to pay?

PRICE OF PRODUCTS AND EVENTS: the price of products and events is also indicated on the web interface. The price is inclusive of value added tax. The price is valid for as long as it is displayed on the web interface. There are no shipping or other costs associated with the delivery of the products and events, so the price shown in the order summary is the final price. For organized events, it is indicated on the web interface what the price includes (e.g. whether refreshments are included). In the case of selected products, we will provide you with the product in exchange for your personal data (e-mail address, first and last name). The fact that products are provided in exchange for personal data is indicated in the web interface. Your personal data will be handled in accordance with our Privacy Policy.

If there is an obvious error in the price indication on the web interface (this means, in particular, a typo, a mistake in entering the price) and the price of the products or events organized is clearly disproportionate to the value of the product or the event organized, or a similar error in the process of concluding the Contract, then we are not obliged to deliver the product to you at such a clearly erroneous price, even if you have received an automatic confirmation of receipt of the order. If payment has already been made by you for such clearly erroneous price, we shall be entitled to withdraw from the Contract and refund the amount paid to you without undue delay. If the price of a product or event changes between the time your order is placed and our confirmation of it, the price in force at the time of placing the order shall apply, unless otherwise expressly agreed between us.

Unless otherwise expressly agreed between us, we are obliged to deliver the product to you only after full payment of the agreed price or to allow you to participate in the event only after full payment of the event price.

METHOD OF PAYMENT: The agreed price can be paid as follows:
- Cashless online by credit card or fast online bank transfer via the payment portal. The payment methods are connected to Stripe, Inc.’s payment gateway, which provides secure technology for accepting credit cards and online bank transfers. Payment card numbers, credit card numbers and e-banking passwords are entered through Stripe, Inc.’s secure and trusted channel. This information is not shared with us by that company, and we do not have access to it.
- By wire transfer to our bank account listed on the invoice or advance invoice.

PAYMENT OF PRICE: The price is payable within 7 days of receipt of the order – via online bank transfer or credit card payment. The due date is indicated on the invoice. For both offline and online meetings, the full price must be paid at least 3 days before the event, unless otherwise expressly agreed between us. For other organized events, the full price must be paid at least 5 days before the organized event, unless otherwise expressly agreed between us. The price is paid when the relevant amount is credited to our bank account. Products and events cannot be paid for by instalment plan. We do not require advance payment for products and events. Payment of the price of products or events prior to their delivery or holding is not considered a deposit.

V. How will the products and events be delivered to you?

A. Product delivery terms:

1. METHOD OF DELIVERY OF PRODUCTS (DIGITAL CONTENT). EBooks will be made available in a machine-readable format (usually pdf or equivalent) by sending them to your email address listed in the order form attached to this report upon payment of the price, or by sending a link where the eBook can be downloaded or opened.

When purchasing an online course, after payment of the price, a user account will be created on the web interface and the access data to your user account will be generated and sent to your e-mail address indicated in the order (the terms of use are set out in Article VI of these GTC). If the course is opened on the same day for all registrants, you will receive the access data on the pre-announced day after payment of the price. After logging in to your user account, the online course will be made available to you in our member section. If it is efficient to do so regarding content continuity, individual lessons will be made available to you sequentially, according to the schedule listed on the “bulletin board” of the member section of the online course.

Please note that common hardware and software, a working internet browser, a program for viewing PDF files, and an internet connection are required to access eBooks, online courses, and to participate in an online event.

Since the provision of our products is a so-called one-off service, we do not provide any updates to these products.

2. SUPPLY LEVEL. The eBook and online course will be delivered within 3 working days after the payment is credited to our bank account. Delivery within this period is subject to your express consent to provide the product within the withdrawal period. If some products are made available in exchange for personal data, they are made available without undue delay after the personal data has been submitted.

If we are in default in making the products available, you may withdraw from the Agreement if we fail to comply with our obligation without undue delay after you have invited us to comply or within an additional period of time expressly agreed by us. Without an additional period of time, you may only withdraw from the Contract under the preceding sentence if it is clear from our communications or the circumstances that we will not provide you with the Products or if it is clear from the Contract or the circumstances at the time of entering into the Contract that performance within the specified time is necessary.

3. SHIPPING COSTS. No shipping or delivery costs are incurred or charged for eBooks.

B. Delivery and cancellation terms and conditions (offline and online) of events:

1. DELIVERY METHOD: Organized events are delivered according to the terms and conditions specified in the description of the organized event on the web interface or under individually agreed terms and conditions. You have the right to attend the organized event subject to proper and timely payment of the full price of the organized event. We reserve the right to unilaterally change the terms and conditions of the event, e.g. the person leading the event/teaching the lecturer, the time of the event, the location of the event within the same village/town, and we will notify you of such a change in advance. The obligations between you and us are not affected. We are also responsible for ensuring that the purpose of the event is not affected by the change of conditions. The organized event will only take place if the minimum number of interested parties specified in the web interface at the description of the organized event orders and pays for it. We reserve the right to cancel the event in the event of a lower number of registrants or force majeure. In this case, we will inform all registered participants in due time.

2. ONLINE EVENT PARTICIPATION: When you purchase an online event, you will be emailed information on how to participate in the online event upon payment of the price.

SUBSTITUTE PARTICIPATION OPTION: It is possible to send a substitute instead of you (as the Customer) in case you are unable to attend the event for serious reasons, only after prior agreement with us and if it is permissible and possible due to the content of the event.

4. EDUCATIONAL MATERIALS AND INFORMATION: All information and any written materials, scripts, audio recordings and media, recommendations, techniques, personal information, and other methods provided by the instructor leading the event are intended solely for the purposes of the specific event and the personal needs of individual Customers. They may not be communicated or passed on to third parties in any way, modified, distributed, or copied in whole or in part, used for any commercial purpose or published elsewhere without our knowledge and written consent.

5. LIABILITY DURING THE EVENT. Each event participant, including the event manager, is responsible for any damage caused to themselves or other Customers by their reckless or other conduct or for damage caused by them to the property and equipment of the premises they use during the event.

6. RECORDING AUDIO AND VIDEO RECORDING OF THE EVENT. Unless we expressly agree otherwise, by attending the event as a participant, you agree that this recording may capture your likeness and expressions of a personal nature, including recording your appearance, voice, movements, gestures, and other expressions of a personal nature. We may use these captured recordings containing footage of your person primarily for marketing purposes.

7. All Customers are obliged not to disrupt the event and to follow the instructions of the manager/lecturer when attending the event. The Provider or the leader/lecturer of the organized event is entitled to exclude the Customer from participation in case the Customer does not respect these GTC and as a result has in any way damaged the content of the organized event, other Customers or the leader/lecturer or in case the Customer disrupts the course of the event by inappropriate behavior (i.e. behavior against the rules of decent coexistence of people, e.g. repeated disturbance, participation under the influence of alcohol or other addictive substances, insults to the leaders of the event, lecturers or other participants of the event). In the event of the Customer’s exclusion from the event, the Customer is not entitled to a refund of the price of the event or any part thereof.

8. CANCELLATION POLICY:

8.1 As a Customer, you are entitled to cancel your participation in the event. In case you have already paid the price and cancel your participation at least 10 working days before the start of the event, the full price paid will be refunded, in case of cancellation within a shorter period of time, the price is non-refundable. Unless otherwise agreed, payment will be refunded in the same manner as it was received.

8.2 In the event that the event is cancelled for reasons attributable to us and you, as the Customer, have already paid the price, you will receive a full refund within 14 days of the date on which the decision to cancel the event is made, unless we have expressly agreed to apply the payment to an alternative performance of your choice. Unless otherwise agreed, the relevant amount will be refunded to you in the same manner as it was received. This paragraph shall also apply if the event must be cancelled by us for reasons of force majeure, for example, due to epidemiological or other measures and decisions taken by public authorities, but also if we reasonably fear that such measures and decisions will be taken shortly before or on the day of the event and therefore cancel the event as a precautionary measure. Similarly, this paragraph will also apply in the case of other force majeure reasons. Force Majeure shall apply to you as participants in particular in relation to the associated extra costs for travel and accommodation if you have already incurred them, in which case we shall not be obliged to compensate you for any damages incurred by you as a result of the cancellation of the event or to pay any other expenses except for the refund of the price already paid for the event.

VI. What about the functionality of the digital content and its interaction with hardware and software and copyright?

1. We only send the digital content (eBook) to you, as the Customer, at your electronic address or by making available the address of the website where the content is located. To be fully functional, digital content requires that you have the hardware and software to be able to open and work with documents in pdf or other commonly used file format. You must also have a working internet connection to download the product from the website. We are not responsible for the unavailability of the content in case of malfunctioning or slow speed of your internet connection. It may happen that content is temporarily unavailable for a short period of time due to data maintenance or server outages.

2. The products are created using our knowledge and experience and years of practice. These are guidelines and recommendations, and it is up to you how you use them in practice and what care and effort you put into putting this information into practice. Therefore, we cannot be responsible for what specific results you achieve based on the products themselves. The Products are not a substitute for personal consultation. Products created by us (eBooks, online courses) are protected by copyright and may not be redistributed or made available for use by others without our prior express written consent. Infringement of copyright is not only punishable under copyright law but may also be a criminal offence.

3. USER ACCOUNT. When ordering an online course, you will receive access data to log in to your user account after payment of the price of the online course, as specified in the section on delivery conditions (Article V. VOP). You undertake to maintain the confidentiality of the access data and not to allow their use by third parties. As a Customer, you also undertake to keep your data provided in your user account up-to-date and true. In the event of a serious breach of your obligations under the Agreement or these GTC, we are entitled to disable or terminate your User Account. Likewise, in the event of a breach of your obligations regarding copyright protection.

VII. Withdrawal from the contract

1. PRODUCTS (EBOOKS AND ON-LINE COURSES).

According to Section 1837 (l) Consumers do not have the right to withdraw from a contract for the supply of digital content if performance has already begun with the Consumer’s express consent. Because we are confident in the quality of our products and at the same time wish you to have the opportunity to study them at your leisure, we give all Consumers the opportunity to make use of the guarantee, i.e. the possibility to withdraw from the Contract (and request a refund) without giving reasons within 15 days of the product being made available (the period is calculated from the date on which you have been given access to the online course or the eBook has been made available to you in accordance with Art. If you choose to exercise this option, the withdrawal must be sent by email to fakturace@empiria21.cz or sent by post to our address set out in Article I of these Terms and Conditions within the above guarantee period.

2. We will refund the price of the product no later than 14 days after the withdrawal. We will refund your money in the same way that you paid it unless you agree to a different payment method that does not involve additional costs for you.

3. RECEIVABLE ACTIONS: You may not withdraw from the Contract if it is a contract for the use of leisure time, provided that the Seller provides this service within the specified time (section 1837(j) of the Civil Code). A contract for the provision of services – organized events – is also considered a contract for the use of leisure time if it fulfils the condition of the use of the Customer’s leisure time as well as the provision on a pre-determined date (which is why the cancellation conditions are addressed above, as in the case of our organized events it is a contract for the use of leisure time).

4. If the price of the products or the event is not paid by you even within 5 days after it is due, the Contract shall terminate. The Contract shall also terminate for offline and online meetings if the full price is not paid by you at least 3 days before the event, unless otherwise expressly agreed between us. Furthermore, the contract shall also be terminated for other organized events if the full price is not paid by you at least 5 days prior to the organized event, unless otherwise expressly agreed between us.

5. If a gift is provided to you together with the product or the event, the gift agreement between us is concluded with the condition that if you withdraw from the Agreement without giving any reasons, the gift agreement shall cease to have effect and you shall return the gift to us within 14 days of withdrawal from the Agreement. All gifts and bonuses are only sent or made available after the agreed price of the product or event has been paid, unless otherwise stated on the web interface.

VIII. Rights arising from defective performance, complaints procedure

1. Rights arising from defective performance are governed by the applicable legal provisions, in particular Sections 1914 to 1925 and Sections 2389i to 2389p CC.

Rights arising from defective performance in the case of products (digital content)

1. we are liable for defects in the products which the products had when they were made available. We are liable for the fact that the respective product:

(a) corresponds to the agreed description and scope as well as to the quality, functionality, compatibility, interoperability, and other agreed characteristics,

(b) is suitable for the purpose for which the Customer requires it and to which the Provider has agreed; and

(c) is provided with the agreed accessories and instructions for use, including installation instructions, and user support where this can reasonably be expected given the nature of the product.

2. We are further responsible for ensuring that, in addition to the agreed features

(a) the product is suitable for the purpose for which a product of this kind is normally used, including regarding third party rights, legislation, technical standards or industry codes of practice, if there are no technical standards,

(b) the product corresponds in scope, quality, and other performance parameters, including functionality, compatibility, accessibility, continuity and security, to the usual characteristics of digital content of the same kind that the Customer can reasonably expect, also taking into account public statements made by the Provider or another person in the same contractual chain, in particular advertising or labelling,

(d) the product corresponds to the trial version or preview made available by the Provider prior to the conclusion of the Contract.

We shall not be liable for the product features under this paragraph if we specifically notify the Customer prior to the conclusion of the Contract that a feature of the product is different, and the Customer expressly agrees to this when entering into the Contract.

3. If a defect becomes apparent within one year of the product being made available, the product shall be deemed to have been defective when made available. This period does not run for the time during which the Customer cannot use the product if the Customer has rightfully complained about the defect.

4. You may complain about a defect that becomes apparent in the product within two years of making it available.

5. If the product has a defect, you may demand that it be rectified unless it is impossible or unreasonably expensive to do so; this will be judged by reference to the significance of the defect and the value the product would have had without the defect. We will remedy the defect within a reasonable time after the defect has been identified so that it does not cause the Customer significant inconvenience, considering the nature of the product and the purpose for which the Customer requested it.

You may claim a reasonable discount or withdraw from the contract if:

a) The Provider has not remedied the defect, or it is apparent from the Provider’s statement or the circumstances that the defect will not be remedied within a reasonable time or without substantial inconvenience to the Customer,

(b) the defect continues to manifest itself after removal; or

You may not withdraw from the Contract if the defect in the Product is insignificant, where the defect is deemed to be insignificant.

6. If you withdraw from the Contract, we may prevent you from continuing to use the Product, by making the Product unavailable to you. If you withdraw from the Contract, you are obliged to refrain from using the product, including providing it to a third party.

7. We shall refund any sums of money that we are obliged to issue to you on account of defective performance at our own expense without undue delay, but at the latest within fourteen days of the date on which you asserted the right of defective performance with the competent authority. In doing so, we shall use the same method as you used to pay the price of the product, unless you expressly agree otherwise, and no costs are incurred.

8. We shall refund any sums of money which we are obliged to return to you on account of defective performance at our own expense without undue delay, but at the latest within fourteen days of the date on which you asserted your right to the defective performance. In doing so, we shall use the same method as you used to pay the price of the product, unless you expressly agree otherwise and no costs are incurred.

Defective performance rights in the case of organized events

1. We are obliged to perform without defects in the organization of events with the characteristics mentioned or usual so that the object of performance can be used in accordance with the Contract and, if known to the parties, in accordance with the purpose of the Contract.

2. If the performance is defective, you shall have rights from the defective performance.

3. Our company, as the Provider, is obliged to perform in medium quality.

In particular, the following shall be deemed to be defective performance:

a) if we provide an object of performance (organized event) which does not have the specified or agreed characteristics,

b) if we fail to point out defects which the object of performance has, although they do not normally occur in such an object.

c) if we assure you to the contrary that the object of performance has no defects or that the object is suitable for a particular use.

4. If the defect is obvious and apparent at the time of conclusion of the Contract or if the defect can be ascertained from a public list, it is the Customer’s responsibility. This does not apply if we have cunningly concealed the defect or if we have expressly assured you that the item does not have such a defect or is free of defects.

5. You are entitled to assert the right from defective performance before the court if you point out the defect without undue delay after you have had the opportunity to inspect the performance and discover the defect, either by marking the defect or by notifying how it manifests itself. The defect may be complained of within six months of the acceptance of the object of performance.

6. If you do not point out the defect in time and object to the late pointing out, the court will not grant you the right. This does not apply if the defect is the result of a fact of which we knew or should have known at the time of delivery.

7. As soon as you become aware of the defect, notify us without undue delay.

8. If the defect can be remedied, you may claim either a repair, the addition of what is missing or a reasonable reduction in price. If the defect cannot be rectified and the object of performance cannot be used properly because of it, you may either withdraw from the contract or claim a reasonable discount on the price.

9. If you have a right under the preceding paragraph, you are also entitled to compensation for the costs reasonably incurred in exercising this right. However, if the right to compensation is not exercised within one month after the expiry of the period within which the defect must be pointed out, the court shall not grant the right if the Provider argues that the right to compensation was not exercised in time.

10. Anyone who has a right under the preceding paragraph shall also be entitled to reimbursement of the costs reasonably incurred in exercising that right. However, if the right to reimbursement is not exercised within one month after the expiry of the period within which the defect must be pointed out, the court shall not grant the right if the Provider argues that the right to reimbursement was not exercised in time.

Method of making a claim

We will accept a claim at any of our premises at which it is possible to accept a claim, or at our registered office or place of business.

You can make a claim by email or in writing. When making a claim, please specify which product/event is the subject of the claim, which defect is the subject of the claim and which method of handling the claim you require. In order to facilitate the procedure, it is advisable to attach a proof of ordering the product/event or a tax document – invoice, if issued.

When a claim is made, we will issue a confirmation to the Consumer stating the date of the claim, what is the content of the claim, the method of handling the claim requested by the Consumer and the Consumer’s contact details for the purpose of providing information on the handling of the claim.

We are obliged to settle the Consumer’s claim, including the removal of the defect, and inform the Consumer of this within 30 days of the date of the claim, unless we agree with the Consumer on a longer period. After the expiration of this period, the Consumer is entitled to withdraw from the Contract or demand a reasonable price reduction.

We are also obliged to issue the Consumer with a confirmation of the date and method of handling the claim, the duration of the claim, or a written justification for the rejection of the claim.

IX. Handling complaints, resolving consumer disputes

1. If you have a complaint about the Contract, its performance, or our activities, please contact us at lucie.libovicka@empiria21.cz.

2. We operate on the basis of a trade license, the controlling authority is the competent trade licensing authority, supervision over compliance with consumer protection regulations is carried out by the Czech Trade Inspection Authority. Compliance with data protection regulations is supervised by the Office for Personal Data Protection. You can also contact these authorities with your complaints.

3. If a consumer dispute arises between the Seller and the Consumer, the Consumer has the right to an out-of-court settlement. The Czech Trade Inspection Authority is the subject of the out-of-court settlement pursuant to Act No. 634/1992 Coll., on Consumer Protection. All the details of the out-of-court settlement are available on the website of the Czech Trade Inspection www.coi.cz. The Consumer may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.

X. Conclusion

1. The Contract is concluded for a definite period of time, until the obligations of the Seller and the Customer under the Contract have been fulfilled.

2. If any provision of these Terms and Conditions is or becomes invalid or ineffective, this shall not affect the other provisions of these Terms and Conditions, which shall remain valid and effective. In such a case, the parties undertake to replace the invalid or ineffective provision by a new contract with a new provision that is valid and effective in order to correspond as closely as possible to the purpose of the contractual relationship entered into.

3. The protection of personal data is dealt with in a separate document.

4. All rights to the web interface, in particular the copyrights to the content, including the layout of the website, photos, videos, graphics, trademarks, logos and other content and elements, belong to the Provider. It is prohibited to copy, modify, or otherwise use the web interface or products provided by the Provider without the Provider’s consent.

5. When using the web interface, the Customer may not use any procedures that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere with or make unauthorized use of the software or other components that make up the web interface, or use the web interface or its parts or software in a manner that would be contrary to its purpose or intent.

6. All legal disputes arising in connection with the Agreement shall be settled in civil court proceedings by the ordinary courts of the Czech Republic. If the relationship related to the use of the web interface or the legal relationship established by the Agreement contains an international (foreign) element, then the Parties agree that the relationship shall be governed by Czech law. This is without prejudice to the Consumer’s rights under generally binding legal regulations.

7. Please note that we are entitled to unilaterally change these GTC, however, the text of the Terms and Conditions effective at the time of order dispatch shall always apply to the Customer.

8. These GTC are effective from February 24, 2023